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H1

Engagement Manager – Professional Services

H1

Engagement Manager in Professional Services responsible for end-to-end project delivery at H1. Collaborating with cross-functional teams to ensure success and value in customer engagements.

Posted 4/24/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact
  • Own the full delivery lifecycle for a portfolio of customer services projects — scoping, project planning, execution, and cross-team collaboration
  • Serve as the primary customer-facing point of contact throughout each engagement, managing stakeholders at the director and VP level
  • Coordinate across Forward Deployed Engineers, Solutions Insights, and internal product and engineering teams to keep engagements on track
  • Anticipate and manage risks proactively; escalate appropriately without waiting for problems to surface on their own
  • Help create tracking and reporting on engagement health, milestones, and time-to-value metrics
  • Partner with Sales during the late stages of deals to ensure SOW accuracy and a clean handoff into delivery
  • Help define resource requirements for augmented staffing engagements within your accounts, partnering with the recruiting team on execution
  • Feed patterns and blockers to leadership to strengthen methodology, tooling, and playbooks over time
  • Build the kind of customer relationships that turn a successful implementation into an expansion conversation
  • Serve as a credible voice of the customer back into the product organization

Requirements

What you’ll need
  • 6–9 years of experience in professional services, implementation, consulting, or technical project management at a B2B SaaS or DaaS company
  • Demonstrated track record of managing complex, technical, multi-stakeholder software implementations end to end
  • Experience serving healthcare, pharma, or life sciences clients
  • Comfortable operating in technical environments — you don't need to write code, but you need to hold your own in a conversation with engineers and data teams
  • Familiarity with forward-deployed or embedded engineering models is a plus
  • Willingness to travel to customer sites and company offsites (~20–25%)
  • Based in or able to reliably commute to New York, NY for key team rhythms

Benefits

Comp & perks
  • Full suite of health insurance options, in addition to generous paid time off
  • Pre-planned company-wide wellness holidays
  • Retirement options
  • Health & charitable donation stipends
  • Impactful Business Resource Groups
  • Flexible work hours & the opportunity to work from anywhere

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
project managementstakeholder managementrisk managementtracking and reportingresource managementcustomer engagementimplementationconsultingtechnical project managementmulti-stakeholder software implementations
Soft Skills
cross-team collaborationcommunicationrelationship buildingproblem-solvingproactive managementleadershipcustomer advocacyadaptabilitynegotiationteamwork