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Strategic Account Manager – Life Sciences
H1Associate Account Director managing key client relationships within pharmaceutical companies at H1. Driving account growth and retention through strategic engagement and value delivery.
About the role
Key responsibilities & impact- Own and grow a portfolio of H1’s most critical customer relationships, working directly with our top 20 pharmaceutical clients.
- Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.
- Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention.
- Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap.
- Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities.
- Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking.
- Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.
- Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements.
- Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.
- Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates.
- Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement.
- Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.
Requirements
What you’ll need- 8+ years of experience in B2B enterprise SaaS account management, preferably within Life Sciences data, Pharma, or Medical Affairs environments.
- Demonstrated success managing and growing a multi-million-dollar portfolio of strategic enterprise accounts.
- Strong executive presence with the ability to engage, influence, and build trust with C-suite stakeholders.
- Proven track record of driving expansion ARR within large enterprise accounts through strategic account planning and value realization.
- Strong commercial acumen, including experience with complex deal negotiation, pricing strategy, and revenue forecasting.
- Strategic thinker who thrives in a fast-paced, cross-functional environment, balancing customer advocacy with revenue growth objectives.
- Experience applying value-based selling methodologies to demonstrate measurable business impact.
- Willingness and ability to travel to customer sites approximately 20% of the time.
Benefits
Comp & perks- Full suite of health insurance options, in addition to generous paid time off
- Pre-planned company-wide wellness holidays
- Retirement options
- Health & charitable donation stipends
- Impactful Business Resource Groups
- Flexible work hours & the opportunity to work from anywhere
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B enterprise SaaS account managementstrategic account planningrevenue forecastingcomplex deal negotiationvalue-based selling methodologiescustomer retention strategiescross-sell and upsell strategiesdata-driven feedbackCRM hygieneportfolio management
Soft Skills
executive presenceinfluencetrust buildingstrategic thinkingcommercial acumencustomer advocacyrelationship managementnegotiationcommunicationcollaboration