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H1

Customer Success Manager – Life Sciences, Bilingual (Spanish, English)

H1

Customer Success Manager at H1 optimizing healthcare client engagement via data-driven solutions. Building partnerships and enhancing customer experience with innovative platform offerings.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact
  • Serve as the primary point of contact for all client engagements, ensuring alignment on objectives and expectations.
  • Partner with key stakeholders to drive adoption, engagement, and strategic alignment of our platform within their organization.
  • Conduct regular business reviews to track KPIs, identify opportunities for growth, and mitigate risks.
  • Plan and execute user training sessions, ensuring adoption by equipping clients with best practices that fit their specific use cases and needs.
  • Take a “teach-to-fish” approach, empowering users with self-service capabilities while providing hands-on support when needed.
  • Navigate multiple complex projects across various business units within a client’s organization.
  • Track program performance metrics and analyze reports to identify trends, gaps, and opportunities.
  • Develop and deliver executive-level presentations summarizing impact, progress, and ROI.
  • Proactively monitor customer sentiment, identifying early warning signs of risk.
  • Strategically de-escalate critical situations, ensuring alignment with client goals and expectations.
  • Serve as a trusted advisor, advocating for client needs internally while balancing business objectives.
  • Work closely with engineering, product, and support teams to resolve client challenges efficiently.
  • Provide structured feedback to inform the product roadmap and improve the customer experience.
  • Collaborate with internal teams to ensure seamless handoffs across different phases of the customer journey.
  • Drive to increase MAUs, NPS, CSAT, and ARR

Requirements

What you’ll need
  • 3+ years experience working in Customer Success, Account Management, or Client Services for an Enterprise SaaS company
  • Bilingual (Spanish & English Required)
  • You have experience working in or with Life Sciences, a plus for Medical Affairs or Clinical experience
  • You have experience with project management with high priority accounts

Benefits

Comp & perks
  • Full suite of health insurance options, in addition to generous paid time off
  • Pre-planned company-wide wellness holidays
  • Retirement options
  • Health & charitable donation stipends
  • Impactful Business Resource Groups
  • Flexible work hours & the opportunity to work from anywhere

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
project managementKPI trackingdata analysisuser trainingcustomer sentiment monitoringexecutive-level presentationsrisk mitigationcustomer experience improvementself-service capabilitiesSaaS
Soft Skills
communicationstakeholder engagementstrategic alignmentproblem-solvingcollaborationtrust buildingde-escalationadaptabilityempowermentcustomer advocacy