Field Services Engineer

Héroïque Consulting

Field Services Engineer in the US Defense industry providing training, support, and integration services for navigation and timing solutions. Collaborating with sales and engineering teams to ensure customer satisfaction remotely.

Posted 6/14/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Identify current and future customer program requirements through interactive discussions
Provide product, service, and technical information in response to customer inquiries
Prepare and deliver training sessions and pre-sales product demonstrations of SFS products and capabilities
Lead customer engagements as the application and system integration expert
Collaborate with Sales and Program Management teams to grow the business while ensuring high customer satisfaction
Support integration of SFS software and hardware into customer systems
Serve as the primary interface between Sales and Engineering teams to address customer needs
Perform on-site demonstrations, training, evaluations, testing, installation, maintenance, troubleshooting, and system integration
Diagnose complex technical issues and develop solutions to maintain system uptime and reliability
Provide feedback to engineering teams to implement design improvements based on field experience
Train end-users and internal staff on proper system operation, maintenance, and safety protocols
Document field activities, prepare reports, and maintain accurate records for compliance and quality assurance

Requirements

What you’ll need

5 years of prior relevant experience preferred
Bachelor’s degree in engineering preferred
A combination of education and experience will be considered
Prior military experience or intimate knowledge of US Defense industry preferred
Experience interfacing with government organizations and DoD contractors preferred
Active security clearance or ability to obtain a security clearance (Secret) required
Requires the ability to perform under minimal supervision remotely
Demonstrated track record utilizing superior customer service skills to advance sales capabilities to external customers
Ability to handle complex problems with analytical thinking skills and engage with customers enthusiastically
Demonstrated track record of progressive leadership
Ability to travel domestically as needed (30%)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system integrationtechnical troubleshootingproduct demonstrationstraining sessionscustomer program requirementssoftware integrationhardware integrationfield activities documentationquality assurancecompliance

Soft Skills

customer serviceanalytical thinkingleadershipcommunicationcollaborationproblem-solvingengagementadaptabilitytrainingreporting

Certifications

Bachelor’s degree in engineeringactive security clearanceability to obtain security clearance (Secret)