Technical Account Manager

• Ensure full compliance with all contractual obligations and regulatory requirements, including import/export controls, military and hazardous goods handling, and travel-related laws.
• Maintain sufficient staffing levels and technical expertise to meet evolving customer needs.
• Drive service revenue growth through spare parts, repairs, maintenance, technical support, and training offerings.
• Ensure service tickets are resolved within defined KPIs to maximize customer satisfaction.
• Lead product recalls, field notifications, and incident investigations with Quality, R&D, and regulatory agencies.
• Coordinate creation and distribution of service bulletins, inspection instructions, and technical notices with Quality, Product Management, and R&D.
• Reduce costs by identifying root causes and implementing corrective actions on warranty returns, service calls, and customer complaints.
• Develop innovative e-service solutions that improve customer experience and support revenue growth.
• Deliver timely departmental reports and KPI dashboards for functional, product line, and business needs.
• Build and develop a high-performing global Technical Support team aligned with organizational goals.
• Set clear expectations, ensure accountability, and consistently monitor KPIs.
• Coach, mentor, and support employee growth to strengthen engagement and long-term development.
• Foster strong cross-functional and global partnerships to enhance alignment and operational excellence.

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Technical Account Manager

Technical Account Manager – Strategic

Technical Account Manager, Enterprise

Technical Account Manager