Customer Service – Seasonal

H&R Block

Seasonal Customer Service agent supporting H&R Block’s online and software tax products. Resolving client issues through phone, email, and chat for H&R Block, a tax preparation services leader.

Posted 8/20/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client support capabilities through effective communication and problem-solving skills, with a focus on resolving user incidents and ensuring customer satisfaction in a fast-paced environment.

Highest-signal resume keywords

Client SupportSoftware TroubleshootingEffective CommunicationCustomer Service ExperienceMicrosoft Office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

General Computer NavigationSoftware SolutionsIncident TrackingRoot Cause AnalysisNetworking Connectivity

Soft Skills

EmpathyTactInterpersonal Communication

Tools & Technologies

Microsoft TeamsRSA TokenTwo-Factor Authentication

Industry Keywords

Inbound Help DeskFinancial ServicesCustomer Dissatisfaction

About the role

Key responsibilities & impact

Provide advanced client support via phone, email, or chat for external clients needing assistance with DIY online and software tax products
Interpret client needs and use software solutions and troubleshooting skills to identify practical solutions
Use software solutions, knowledge base, and computer systems to resolve and track user incidents
Identify potential security issues and escalate appropriately to business partners, including developers and other lines of business
Communicate clearly and calmly with clients who may be under stress
Use oral, written, and interpersonal communication skills to interact with associates at all levels

Requirements

What you’ll need

High school diploma or equivalent
Ability to communicate clearly and effectively, both verbally and in writing
Ability to handle difficult conversations with empathy and tact, building trust with clients
Experience analyzing and identifying root causes of customer dissatisfaction and making informed decisions
General computer navigation knowledge
Must have an outlet for laptop and monitors to be connected to
Must have a secure, suitable place in the residence for taking phone calls or chats
Must have a smartphone and be willing to install an RSA token (two-factor authentication) and Microsoft Teams
Must have a wired internet connection, not Wi-Fi, with minimum upload and download speeds of 15 Mbps; internet speed test required
Experience in an inbound help desk environment (preferred)
Experience in customer service or financial services, preferably in a large phone center (preferred)
Prior experience with Microsoft Office, general computer software troubleshooting, and/or networking connectivity problems (preferred)

Benefits

Comp & perks

Shift differential pay for mid, evening, and weekend shifts
Additional monthly and end-of-season incentives for exceeding performance standards
Medical and prescription drug coverage for qualifying associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
100% work from home opportunity