District Manager – Virtual Fulfillment

H&R Block

District Manager leading H&R Block’s virtual tax preparation and fulfillment operations. Driving client satisfaction, workforce productivity, revenue, quality, and development across dispersed teams.

Posted 8/11/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $91,000 - $145,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strategic and operational leadership in Virtual Tax Preparation and Fulfillment services, focusing on client satisfaction, retention, and performance metrics. Proven ability to develop teams, implement change management initiatives, and drive productivity through data analysis and operational improvements.

Highest-signal resume keywords

Leadership ExperienceWorkforce PlanningData AnalysisClient Relationship ManagementChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data InterpretationPerformance MetricsOperational ReviewsStaffing StrategiesWorkflow Evaluation

Soft Skills

Analytical SkillsCritical ThinkingProblem-SolvingInterpersonal SkillsEmotional Intelligence

Tools & Technologies

Windows-Based Computer Systems

Certifications & Qualifications

IRS E-File Suitability

Industry Keywords

Virtual Tax PreparationClient SupportRevenue GenerationContinuous ImprovementClient Experience

About the role

Key responsibilities & impact

Provide strategic and operational leadership for Virtual Tax Preparation and Fulfillment services
Ensure timely, accurate, and seamless client support through digital channels while meeting revenue, quality, and service goals
Champion a client-first culture focused on satisfaction, retention, communication, and trust
Monitor client feedback and performance metrics to improve the digital client journey
Hire, coach, mentor, and develop Associate Managers and Team Leaders
Build accountability, engagement, inclusion, continuous improvement, and leadership bench strength
Establish goals and performance expectations across the organization
Use metrics, reporting, and operational reviews to drive productivity, quality, and business results
Develop seasonal staffing plans, hiring strategies, onboarding programs, and capacity models
Evaluate workflows, tools, and operating procedures to improve efficiency and the virtual client experience
Own transaction volume, revenue generation, productivity, conversion, and service-level performance
Implement action plans to achieve and exceed financial goals
Collaborate with Product, Technology, Training, Marketing, Client Care, and Field Operations teams
Use operational, workforce, and client experience data to identify trends, solve problems, remove barriers, and inform decisions
Lead change management initiatives and support the evolution of H&R Block’s virtual service model

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent combination of education and relevant work experience
5+ years of related experience, including leadership and effective management of field personnel, workforce planning, staffing, and goal-setting
Strong analytical, critical thinking, and problem-solving skills
Ability to interpret data, manage multiple priorities, and meet deadlines
Proven communication, interpersonal, facilitation, and relationship-building skills
Ability to work effectively across all organizational levels and in diverse environments
Demonstrated emotional intelligence and ability to collaborate while leading high-performing teams
Proficiency with Windows-based computer systems
Strong aptitude for learning and applying technology in a business environment
Must meet IRS e-file suitability requirements as defined by IRS Publication 3112
Willingness to work an irregular schedule as business needs require

Benefits

Comp & perks

Competitive pay
Medical and prescription drug coverage for associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Possible participation in incentive compensation or short-term incentive plans