District Manager

H&R Block

District Manager optimizing H&R Block’s virtual Second Look tax fulfillment operations. Leading distributed teams, improving client retention, productivity, service quality, and scalable operating processes.

Posted 8/11/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $91,000 - $145,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing virtual teams, driving client satisfaction, and implementing performance management frameworks. Proficient in data analysis and workforce planning to enhance operational efficiency and service quality.

Highest-signal resume keywords

Leadership ExperienceWorkforce PlanningData AnalysisClient CommunicationPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data InterpretationPerformance Metrics MonitoringWorkflow OptimizationStaffing AlignmentTraining Material Development

Soft Skills

Analytical ThinkingProblem-SolvingInterpersonal SkillsEmotional IntelligenceCollaboration

Tools & Technologies

Windows-Based Computer Systems

Certifications & Qualifications

IRS E-File Suitability

Industry Keywords

Client JourneyVirtual Fulfillment OperationsService StandardsContinuous ImprovementTalent Development

About the role

Key responsibilities & impact

Lead the full Second Look client journey across virtual fulfillment operations from intake through resolution
Drive client satisfaction, retention, communication, and quality outcomes
Monitor conversion, satisfaction, service levels, productivity, and retention metrics; identify trends and implement improvements
Lead, coach, and develop managers and tax professionals across distributed virtual teams
Drive accountability for performance expectations, service standards, client communication, and operational routines
Support hiring, onboarding, talent development, and performance reviews
Build performance management frameworks, reporting processes, weekly progress routines, and accountability structures
Define, test, and refine workflows, service models, and operating processes using feedback and performance data
Support workforce planning, hiring strategy, staffing alignment, and seasonal ramp execution
Collaborate with Product, Technology, Training, Operations, Field Leadership, and other stakeholders on goals, processes, priorities, and roadmap initiatives
Monitor workload, queue health, productivity, staffing alignment, and workflow bottlenecks; implement risk mitigation strategies
Engage frontline teams, share best practices, and identify continuous improvement opportunities
Develop and maintain training materials, job aids, documentation, and standard operating procedures

Requirements

What you’ll need

Bachelor's degree in a related field or an equivalent combination of education and relevant work experience
5+ years of related experience, including leadership and effective management of field personnel, workforce planning, staffing, and goal-setting
Strong analytical, critical thinking, and problem-solving skills
Ability to interpret data, manage multiple priorities, and meet deadlines
Proven communication, interpersonal, facilitation, and relationship-building skills
Ability to work effectively across all organizational levels and in diverse environments
Demonstrated emotional intelligence and ability to collaborate effectively while leading high-performing teams
Proficiency with Windows-based computer systems
Strong aptitude for learning and applying technology in a business environment
Must meet IRS e-file suitability requirements as defined by IRS Publication 3112
Willingness to work an irregular schedule as business needs require

Benefits

Comp & perks

Competitive pay
Medical and prescription drug coverage for associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Possible participation in incentive compensation or short-term incentive plans for additional earnings
Continuous learning
Support for life both in and outside of work