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About the role
Key responsibilities & impact- Develop client relationships and provide high-quality U.S. tax preparation, planning, and audit representation services to U.S. expat clients through a virtual tax platform
- Analyze tax information provided by expatriate tax clients to prepare complete and accurate tax returns for U.S. taxpayer clients
- Follow internal guidelines for review and referral of tax returns
- Manage engagements of 275-600 expat tax clients during the tax season while maintaining high levels of customer satisfaction
- Assist clients that are out of compliance with their U.S. income tax and account reporting requirements to participate in disclosure programs offered by the IRS
- Leverage internal resources to resolve unclear tax issues presented by clients
- Assist in transitioning acquired clients to H&R Block brand
- Develop or leverage prior global experience, education, or insights to build rapport and provide a well-rounded service to clients in devoted country/countries
- Remain current with company policies and procedures related to tax preparation and offering other financial products
- Attend training required for the position
- Develop high-level knowledge of foreign tax and financial systems in devoted country/countries to enhance client experience
Requirements
What you’ll need- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
- Ability to communicate tax and financial advice clearly and effectively with the public in a variety of situations including but not limited to public speaking engagements
- Circular 230 credentials (Enrolled Agent, CPA, or Attorney) or willing to obtain within one year of employment
- Excellent interpersonal skills to include oral and written communication
- 2 years minimum related work experience
Benefits
Comp & perks- Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
- Can participate in the H&R Block Retirement Savings Plan (401(k) Plan)
- Associate Assistance Program, (virtual) fitness center programs, and associate discount program
- Automatically enrolled in Business Travel Accident Insurance
- Receive Associate Tax Prep benefit
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
tax preparationtax planningaudit representationtax return preparationcomplianceIRS disclosure programsforeign tax systemsfinancial systems
Soft Skills
client relationship managementcustomer satisfactioncommunicationinterpersonal skillspublic speakinganalytical skills
Certifications
Bachelor’s degreeCircular 230 credentialsEnrolled AgentCPAAttorney
