Höme

Customer Success Manager

• You are the interface between Höme and our partners: from the first contact through proposal processes to implementation and the ongoing management of collaborations.
• You will learn how sales and customer relationship management work in a creative environment.
• Your role is to maintain our existing partnerships, identify new ones, and help shape how we can better support festival organizers and other events.
• Customer Success Management: You are the primary contact for our partners and support them in getting the most out of our tools for their event.
• Database maintenance: You ensure our information is up to date, clean, and well organized.
• Research: You identify new and relevant events that could be a good fit for us.
• Support & tools: You will work with tools such as Intercom, Zendesk and, of course, email.
• On-site support: When needed, you will occasionally be on-site at events and support our team at entry/check-in.
• Reporting & analysis: You help analyze feedback and data so we can continue to improve.

Sales & Customer Success Internship – 3 months