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Technical Service Engineer
H.B. FullerTechnical Service Engineer leading application support for adhesive solutions and B2B customer projects in Indonesia. Collaborating across teams and delivering technical training and product demonstrations.
About the role
Key responsibilities & impact- Lead the Application Engineering or Technical Service team to deliver technical solutions and application support to customers.
- Analyze customer requirements, recommend suitable products, conduct product demonstrations, and provide on-site troubleshooting.
- Organize and monitor field trials and validation processes for new product applications.
- Document all technical activities (audits, trials, feedback) using CRM systems.
- Develop and deliver technical training sessions for customers and internal teams.
- Collaborate with Sales, R&D, and Operations teams on product development or application improvement initiatives.
Requirements
What you’ll need- Minimum Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or a related field.
- 5–10 years of experience in technical service, application engineering, or customer technical support within the adhesive or sealant industry.
- Proven leadership experience in managing technical/application teams and working directly with B2B customers (e.g., automotive, packaging, electronics, construction).
- Strong understanding of adhesive technologies and application methods (e.g., hot-melt, PU, epoxy, PSA).
- Skilled in on-site troubleshooting, process optimization, commissioning, and field trials.
- Proficiency in both Bahasa Indonesia and English (spoken and written).
- Willingness to travel for field support.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical serviceapplication engineeringcustomer technical supportadhesive technologiesapplication methodson-site troubleshootingprocess optimizationcommissioningfield trialsproduct demonstrations
Soft Skills
leadershipcollaborationcommunicationcustomer supporttraining
Certifications
Bachelor's degree in ChemistryBachelor's degree in Chemical EngineeringBachelor's degree in Materials Science