Customer Account Manager – Alternate Channel

Häagen-Dazs Shops

Customer Account Manager expanding Dreyer’s frozen-treats distribution across U.S. alternate channels.

Posted 8/11/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business development and account management across non-traditional retail channels, leveraging data-driven insights and strong negotiation skills to drive growth and optimize customer relationships.

Highest-signal resume keywords

Business DevelopmentAccount ManagementNegotiation SkillsData AnalysisCustomer Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ForecastingPromotional ExecutionBusiness PlanningChannel Strategy DevelopmentMarket Gap Analysis

Soft Skills

Interpersonal CommunicationInitiativeProblem SolvingCollaborationRelationship Building

Tools & Technologies

CircanaPower BINumeratorKwikeeTrade Rate Report

Industry Keywords

Non-Traditional Retail ChannelsAirportsHospitalityTheme ParksHealthcare

About the role

Key responsibilities & impact

Sell, negotiate, and execute business plans across alternate channels.
Create selling stories using business intelligence data.
Drive new business development and channel expansion across airports, theme parks, sports and entertainment venues, hospitality, higher education, healthcare, and other alternate channels.
Grow and optimize existing accounts through business planning, assortment expansion, promotional execution, and data-driven account management.
Build scalable channel strategies using consumer insights, cross-functional partnerships, and distributor relationships.
Create new-item presentations with data-specific information to hold and gain shelf space.
Create and modify sales forecasts for each category.
Negotiate monthly customer promotions.
Understand customer contracts and work within guidelines to ensure policy compliance.
Manage trade spend to maximize profitability while maintaining customer relationships.
Analyze promotion effectiveness through data reporting.
Execute Dreyer’s Grand Ice Cream priorities.
Collaborate with Customer-Facing Supply Chain, Finance, Category Sales Development, and other functional groups.
Check products in stores and locations, provide retail-experience feedback, and challenge issues as needed.
Maintain frequent customer interaction to implement annual plans, gain distribution, activate customer category strategies, support shopper marketing, and address service-level or product-quality issues.
Identify gaps between customer plans and feedback and propose resolutions.
Ensure achievement of customer targets and KPIs, including category growth, sales, customer service, and in-stock levels.
Develop and execute strategic business-development plans.
Cultivate prospective and existing customer relationships through engagement, business reviews, industry networking, and collaborative planning.
Identify market gaps, competitive threats, and emerging channel trends, then develop and present solutions.
Lead prospecting, pipeline management, customer presentations, contract negotiations, and onboarding.
Partner cross-functionally on customer strategies, new-item launches, and growth initiatives.
Deliver business-development KPIs including new account wins, revenue growth, distribution gains, volume, profitability, and customer retention.
Track net sales, trade spend, share growth, gross margin, forecasting accuracy, and promotional-plan reporting accuracy.

Requirements

What you’ll need

Experience managing or selling into non-traditional retail channels such as airports, hospitality, theme parks, sports and entertainment venues, foodservice, higher education, healthcare, or other alternate channels.
Experience working with GPOs to create centralized product demand.
Strong network of industry contacts and decision-makers across key alternate channels.
Proven track record securing new placements, expanding distribution, and delivering profitable growth.
Demonstrated success developing new business while growing existing accounts through customer partnerships, distributor management, and joint business planning highly preferred.
Ability to take initiative, identify customer issues, recommend solutions, and execute resolutions.
Proven ability to build effective relationships with customers and internal associates.
Strong negotiating skills to create win-win outcomes.
Strong oral, written, and interpersonal communication skills.
Ability to achieve performance goals with minimum direction and supervision.
Solid forecasting skills.
Ability to research data from Circana, Power BI, Numerator, Kwikee, Run Report, and Trade Rate Report.
Experience in the ice cream category preferred.
College or undergraduate degree preferred.

Benefits

Comp & perks

Remote-based position
Career growth and business-leadership development opportunities
Hands-on exposure to Sales, Marketing, Operations, Finance, and Supply Chain
Equal opportunity employer valuing diversity