Retail Operations Manager

Gypsum Management and Supply

Retail Operations Manager overseeing district operations and managing Store Managers. Focused on revenue growth, operational efficiency, and customer service standards.

Posted 7/1/2026full-timeSuwanee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide leadership to ensure the District achieves budget and holds staff accountable to meet store level budget targets
Develop new stores and markets
Review financial statements, sales or activity reports or other performance data to measure productivity or goal achievement and to identify areas needing cost reduction or program improvement
Coach Store Managers to understand financial statements, sales or activity reports or other performance data to measure productivity or goal achievement and to identify areas needing cost reduction or program improvement
Analyze weekly reporting and implement action plans where necessary
Coordination of people and resources
Partner with Human Resources to provide support for personnel management functions such as: creating job postings, recruiting, screening, interviewing/selection, hiring, providing performance feedback, coaching for improvement and development, handling terminations and other support that may be necessary
Monitor/assess performance of self and direct reports to make improvement or take corrective action
Conduct routine audits, request audits be performed by others, and review audits conducted by others, to ensure regional compliance with all policies and procedures such as cash handling, inventory control and accuracy, and monitoring rental and sales activities
Assist corporate office and stores with tool shipment logistics and problem resolution
Utilize expertise with concepts of merchandising, product placement, and add-ons to guide stores in region on effective merchandising
Oversee store processes to ensure retail locations have proper tool inventory and merchandise inventory levels meet set standards
Build a “Sales Excellence” culture for District personnel impacting existing customers and prospective customers throughout the District
Responsible for timely submission of reports to stakeholders
Support marketing efforts by analyzing open markets requiring distribution and assisting with preparation of market/location strategy
Participate in regional client development activities and support roll out of business development activities
Knowledge of principles and processes for providing customer service, to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Provide leadership to ensure the District achieves budget and hold staff accountable to meet store level budget targets
Monitor stores progress toward achieving tools on rent and inventory turn goals, developing action plans where necessary
Responsible for district project execution
Lead district meetings to identify areas that need research or support, share best practices throughout the District, Region and the company, evaluate and communicate obstacles that impact operations and provide feedback to corporate when necessary
Provide support and oversight for District Franchise locations
Perform tasks as directed by RVP.
Providing information to supervisors, co-workers, and subordinates by telephone, in writing, by email and in person
Travel – will travel between 50-75% of time.

Requirements

What you’ll need

Bachelor’s degree is preferred and/or related experience managing multi-unit retail locations
Experienced operations manager with proven abilities in management in all phases of store operations
Must be able to manage remote Store Managers in a one-to-two-person store environment
Must possess business savvy and outstanding sales and operations knowledge
(Spanish/English)
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence.

Benefits

Comp & perks

Medical, Dental, Vision, Disability & Life Insurance
Wellness Benefits
401(k) Retirement Plan
Employee Stock Purchase Program
Paid Holidays & Vacation Days
Professional Growth Opportunities
Development & Training Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Budget ManagementFinancial Statement ReviewPerformance Data AnalysisMerchandising ConceptsInventory ControlCustomer Service PrinciplesMarket Strategy DevelopmentProject ExecutionAudit ComplianceRemote Team Management

Soft Skills

LeadershipCoachingCommunicationProblem SolvingCollaboration

Certifications

Bachelor’s Degree (Preferred)