CX Training Analyst

Gympass

Onboarding Training Analyst at Wellhub, delivering training and supporting new hires. Focused on corporate education and ensuring a high-quality onboarding experience.

Posted 4/28/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Deliver Training: You will be a key presence in the classroom, delivering engaging onboarding training sessions in both English and Portuguese.
Performance Monitoring: Ensure that our BPOs are delivering a high-quality onboarding experience by providing Train the Trainer (TTT) and Trainer Observation (TO).
Analyze and Report on Data: Use post onboarding data to identify trends, pain points, and opportunities, then create reports with clear, actionable insights.
Solve Root-Cause Issues: Partner with internal teams to find and solve onboarding opportunities.
Material Management: Take care of our training materials, ensuring they are always up-to-date and effective.
General Onboarding Support: Handle various tasks related to onboarding in customer experience, such as training invites, group chats, and similars to day to day activities.
Live the mission: Inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

Requirements

What you’ll need

Training Expert: 2 years + of experience in corporate education (CX being a plus).
Adult Learning Specialist: Good understanding of learning methodologies and facilitation with a bachelor’s degree (in a related field preferred).
Solid knowledge of Learning Management Systems (LMS) and digital tools.
Fluent in English (advanced) with experience in global environments.
Expert in public speaking and high-quality written/verbal communication.
Goal-oriented with great organization and time-management skills, and a proven ability to thrive in fast-paced environments.
Collaborative Partner: Proven ability to work both autonomously and as a team player to hit targets.

Benefits

Comp & perks

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
HEALTHCARE: Health, dental, and life insurance.
FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you.
FLEXIBLE SCHEDULE: Employees define schedules that align with their time zones, team needs, and personal routines.
PAID TIME OFF: Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
PAID PARENTAL LEAVE: 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities.
CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

corporate educationadult learning methodologiesfacilitationpublic speakingwritten communicationverbal communicationdata analysisreport creationonboarding experiencetraining material management

Soft Skills

goal-orientedorganizationtime managementcollaborationautonomyteam playerengagementinspirationcare for wellbeingproblem-solving