Gympass

SMB Customer Success Specialist

Gympass

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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About the role

  • Responsible for the retention and expansion of recurring revenue from existing customers.
  • Strategic management of customer KPIs, including financial analysis, sales performance tracking, and the development of strategies to maximize results.
  • Promotion of initiatives to increase sales, such as digital campaigns, incentive programs, and more.
  • Proposing process improvements to ensure operations and daily routines are aligned with customer expectations.
  • Mediating conflicts by proposing solutions that meet both customer and business needs.
  • Identifying new opportunities with existing customers.
  • Extracting and analyzing data, transforming it into meaningful insights.

Requirements

  • Bachelor’s degree completed.
  • Advanced level of English.
  • Proactive, organized, agile, and independent profile, with the ability to handle pressure and constant change.
  • Strong communication skills.
  • Resilience.
  • Excellent interpersonal skills.
  • Previous experience in customer retention and Customer Success.
Benefits
  • Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
  • Health and life insurance.
  • As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a home office equipment reimbursement and a monthly work allowance to help cover the costs of working from home.
  • Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
  • Employees receive a minimum of 25 days off per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).
  • We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
  • Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
  • You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
proactiveorganizedagileindependentstrong communication skillsresilienceexcellent interpersonal skills
Certifications
Bachelor’s degree