Customer Success Manager

• Responsible for developing a sales plan for each named client - what products, what expansion opportunities and the WHY Wellhub for the client in these areas, leading the client relationship for a portfolio of large and complex enterprise accounts after the point of sale throughout the client lifecycle;
• Ensure contracts renewals, expansions and negotiate contracts on an annual basis;
• Partner with client's HR and decision makers building an approach to connect their C level to other Wellhub execs and or the execs at other clients to broaden and deepen their connection and engagement with Wellhub
• Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management;
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

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