Corporate Education Analyst – Mid-level
MWM Motores e Geradores
Partner Experience Quality Analyst
Gympass
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Conduct comprehensive audits of partner profiles (e.g., photos, descriptions, amenities) to ensure compliance with platform standards and deliver a consistent user experience.
- Identify and escalate issues or discrepancies related to partner content, ensuring quick resolution and alignment with quality benchmarks.
- Occasionally, engage with international stakeholders to ensure clear communication, foster collaboration across regions, and strengthen cross-cultural partnerships.
- Monitor key performance metrics, analyze trends, and proactively surface insights to leadership, identifying best-performing regions and areas requiring improvement.
- Support and execute continuous improvement initiatives, optimizing processes across regions for content quality assurance and user reviews.
- Build and maintain tools such as the CRM and other commercial management platforms to streamline operations and foster structured, efficient workflows.
- Develop and implement controls, analysis, and reports to improve team efficiency and scalability.
- Demonstrate a strong mindset for continuous improvement and proactively contribute to creating scalable processes.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.
Requirements
- Proficient in English and Portuguese (written and spoken), as the role involves working with international stakeholders; fluency in other languages such as Spanish, Italian, German, or French is a plus.
- Experience in building business models and conducting sophisticated analyses (using Excel, SQL and other analysis tools).
- Proactiveness and independently capable of seeking information, solving conceptual problems, mobilizing resources, and delivering results in challenging situations.
- Team player with strong ability to work collaboratively and effectively with diverse teams across functions, backgrounds, and working styles.
- A keen interest in learning new skills, exploring new projects, and contributing beyond your core responsibilities.
- Experience with Zendesk is a plus.
- A genuine enthusiasm for contributing to and enhancing the Wellhub platform.
- Exceptional grammar and verbal/written communication skills to convey information clearly and professionally across stakeholders and regions.
- Strong auditing and content review skills with a focus on accuracy, attention to detail, consistency, and quality assurance.
Benefits
- WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
- WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
- HEALTHCARE: Health, dental, and life insurance.
- FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.
- FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
- PAID TIME OFF: It’s important to take time away from work to recharge. Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
- PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
- CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
- CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ExcelSQLauditingcontent reviewdata analysis
Soft skills
proactivenessteam playercollaborationcommunicationattention to detailproblem-solvingcontinuous improvementadaptabilityenthusiasmwellbeing
