Corporate Education Analyst – Mid-level
MWM Motores e Geradores
Success Analyst
Gympass
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support assigned partners with empathy and agility, serving as their primary point of contact for questions, requests, and the resolution of operational issues.
- Lead negotiations with partners to establish mutually beneficial agreements that align with Wellhub's strategic objectives.
- Monitor compliance with established policies and agreements, ensuring operational quality and alignment with company guidelines.
Requirements
- Evolving professional: Experience in customer service, sales, or partner support — especially handling requests through systems like Zendesk. Demonstrates strong emotional intelligence, able to manage personal emotions and understand others to build productive relationships.
- Service-oriented: Passionate about solving problems and delivering excellent support through structured channels, with a focus on clarity, empathy, and efficiency.
- Strong communicator and negotiator: Excellent verbal and written communication skills in Portuguese, with the ability to address partner concerns and negotiate solutions that balance business objectives and partner satisfaction.
- Relationship-aware: Comfortable interacting with partners in a support capacity, maintaining professionalism and a service-first mindset.
- Eager to learn: Proactive and curious, continuously seeking to improve and grow.
- Adaptable: Thrives in fast-paced, dynamic environments and adjusts well to shifting priorities.
- Collaborative: A team player who works well with others and values shared success.
Benefits
- WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more. Add up to three family members to your plan to extend access to those who matter most to you.
- WELLZ: A comprehensive emotional wellbeing program with personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
- HEALTHCARE: Health, dental, and life insurance.
- FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The work model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home workspace.
- FLEXIBLE SCHEDULE: Flexibility also means shaping how and when we get things done. Employees work with their leaders to define schedules that align with time zones, team needs, and personal routines.
- PAID TIME OFF: Employees receive vacation after 6 months and an additional 3 days off per year, plus 1 extra day off for each year of tenure (up to 5 additional days), and an extra day off for your birthday.
- PAID PARENTAL LEAVE: We offer 100% paid parental leave to all new parents. Parents who give birth are eligible for extended leave and a ramp-back period to return part-time while they settle in.
- CAREER GROWTH: Access world-class learning platforms, participate in interactive sessions, build a personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your personal and professional growth.
- CULTURE: Join a team of passionate people who break boundaries, support each other, and create meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathyagilityemotional intelligenceproblem-solvingclarityefficiencycommunicationnegotiationprofessionalismcollaboration
