Production Technician Supervisor

GXO Logistics, Inc.

Production Technician Supervisor coordinating customer service, warehouse orders, service providers, and transportation operations for GXO. Supporting efficient supply-chain solutions through data analysis, compliance, and issue resolution.

Posted 8/6/2026full-time🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and organizational skills while effectively managing personnel and ensuring compliance with ISO standards. Proficient in data analysis and customer service within transportation and logistics environments, with a focus on service improvement and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceData Analysis ProficiencyISO Compliance ManagementMicrosoft Excel ExpertiseTransportation Operations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisComplex Excel FormulasOrder Process AuditingService Provider Performance OversightLogistics Coordination

Soft Skills

Effective CommunicationLeadership SkillsOrganizational Skills

Tools & Technologies

Microsoft OfficeWindows Applications

Certifications & Qualifications

REAL ID-Compliant Driver's LicensePassport for Federal Travel

Industry Keywords

TransportationLogisticsManufacturing EnvironmentTSA Security Procedures

About the role

Key responsibilities & impact

Supervise personnel
Research data and provide recommendations
Act as the first line of communication with customers and warehouse sites
Advise customers of service failures and coordinate resolutions
Audit daily order processes and ensure all orders are sent to each site
Monitor and report errors for performance tracking
Work with Inventory Control, Transportation, and warehouse sites on service resolutions
Oversee service provider performance and engage providers for service improvement
Communicate order changes with warehouses and coordinate shipment schedules
Maintain department ISO compliance documents
Train department personnel to required standards
Travel domestically by road, rail, and air as required

Requirements

What you’ll need

2 years of relevant work experience
Experience with Microsoft Office and Windows applications
Ability to create complex formulas in Excel
Ability to travel up to 75%
REAL ID-compliant driver's license or passport for federal travel regulations
Familiarity with and ability to comply with TSA security procedures
Ability to travel domestically via road, rail, and air
Associate degree in Transportation or Business is preferred
2 years of experience in customer service, distribution, or logistics in a manufacturing environment is preferred
2 years of experience in transportation and operations is preferred
Availability to work extended hours as needed, including early mornings, evenings, and weekends
Ability to quickly learn and achieve proficiency in new software applications
Excellent verbal and written communication skills
Effective organizational and leadership skills
Ability to perform complex analyses of data, processes, policies, procedures, and/or systems
Experience producing unambiguous, comprehensive, and accurate interpretations
May be required to pass a pre-employment drug test

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability insurance
Competitive compensation
Travel and expense requirements covered according to company policy
Equal Opportunity employer including Disabled/Veterans
COVID safety policies in accordance with CDC, OSHA, and state and local requirements