Customer Service Representative

GXO Logistics, Inc.

Customer Contact Center Support Representatives handling inbound queries via multiple channels. Upselling and managing customer database with a flexible work schedule.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and maintaining customer satisfaction in a fast-paced environment. Proficient in order entry and database management while exhibiting professionalism and urgency in all interactions.

Highest-signal resume keywords

Customer Service ExperiencePleasant Telephone EtiquetteProblem-Solving SkillsOrder Entry AccuracyPC Literacy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryDatabase ManagementTyping SkillsCustomer Inquiry ResponseUpsellingCross-Selling

Soft Skills

ProfessionalismCreativityAdaptabilityUrgencyCommunication

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer DatabaseInbound ContactsFast-Paced EnvironmentCustomer NeedsObjection Handling

About the role

Key responsibilities & impact

Respond to inbound contacts via email, chat, SMS, phone
Upsell and cross-sell additional items
Answer inquiries while maintaining and updating the customer database
Maintain a sense of urgency in responding to the customer's needs
Be creative and go above and beyond when assisting our customers
Accurate and efficient order entry and maintenance of customer files
Ask probing questions and overcome objections

Requirements

What you’ll need

High School Diploma or equivalent
6 months of Customer Service experience (in person or over the phone)
Pleasant and professional telephone etiquette
Ability to adapt to the fast-paced internet environment
Problem-solving skills
PC literate and basic typing skills (at least 30 wpm)

Benefits

Comp & perks

Flexible to work schedule between the following hours - Shift: Monday - Friday 7:50 am – 8:00 pm; Sat 8:00 am - 4:30 pm CST