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Operations Support Manager
GXO Logistics, Inc.Operations Support Manager enhancing service delivery and managing airport operations at Manchester Airport. Coordinating with retail and logistics teams while maintaining strong stakeholder relationships.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong people management capabilities, including performance management, recruitment, and onboarding, while fostering relationships with stakeholders and promoting a culture of continuous improvement in operational processes.
Highest-signal resume keywords
People ManagementOperational CoordinationCustomer Service MindsetStrong Communication SkillsCompliance Exposure
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementAttendance ManagementRecruitmentOnboardingProcess Improvement
Soft Skills
Interpersonal SkillsProblem-Solving Ability
Industry Keywords
Airport EnvironmentLogisticsRetailMulti-Site EnvironmentAudits
About the role
Key responsibilities & impact- Support the management of GXO operational staff, including performance, attendance, recruitment, onboarding, and development
- Apply company policies consistently and support people management processes, including performance and disciplinary matters where required
- Act as a key link between retail partners and GXO operations, building strong relationships and proactively managing service expectations
- Coordinate day-to-day activity between Terminal operations and the Consolidation Centre, ensuring priorities are delivered efficiently
- Identify improvement opportunities and contribute to enhancing processes, communication, and service delivery
- Work with senior leaders to evolve the role and promote a culture of accountability and continuous improvement
Requirements
What you’ll need- Experience in a people management or supervisory role within an airport environment (preferred), operations, logistics, retail, or a multi-site environment
- Strong communication and interpersonal skills, with confidence dealing with internal and external stakeholders
- Proven ability to manage staff performance, attendance, and day-to-day operational issues
- Strong customer service mindset with problem-solving ability
- Exposure to compliance, audits, or regulated environments
Benefits
Comp & perks- 25 days annual leave (plus bank holidays)
- Option to buy additional days
- Company sponsored pension scheme
- Private medical and dental insurance
- 24/7 online GP service
- Life assurance
- Fully comprehensive employee assistance programme
- Access to MyBenefits platform offering high street discounts
- Cycle to work scheme
- Cashback cards
- Saving scheme