Production Technician Supervisor – 1st Shift

GXO Logistics, Inc.

Production Technician Supervisor at GXO responsible for supervising operations and customer communications. Ensuring compliance and coordinating logistics for service improvements in a team environment.

Posted 7/23/2026full-time🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in customer service, logistics, and transportation operations, with a focus on effective communication and organizational skills. Proficient in data analysis and maintaining ISO compliance standards within a manufacturing environment.

Highest-signal resume keywords

Customer Service ExperienceLogistics ManagementData Analysis ProficiencyISO Compliance TrainingMicrosoft Excel Expertise

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisOrder ProcessingService Resolution CoordinationPerformance TrackingComplex Formula Creation

Soft Skills

Effective CommunicationOrganizational SkillsLeadership SkillsInterpersonal SkillsAdaptability

Tools & Technologies

Microsoft OfficeWindows Applications

Certifications & Qualifications

Associate Degree in TransportationAssociate Degree in Business

Industry Keywords

TransportationLogisticsManufacturingISO ComplianceService Provider Performance

About the role

Key responsibilities & impact

Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions
Audit daily order processes; ensure all orders are sent to each site
Monitor and report all errors for performance tracking
Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions
Oversee service provider performance and engage providers for service improvement
Communicate order changes with warehouses and coordinate shipment schedules
Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department

Requirements

What you’ll need

2 years of relevant work experience
Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel
Associate degree in Transportation or Business
2 years of experience in customer service, distribution or logistics in a manufacturing environment
2 years of experience in transportation and operations
Availability to work extended hours as needed, which may include early mornings, evenings and weekends
Capacity to quickly learn and achieve proficiency in new software applications
Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures
Ability to perform complex analyses of data, processes, policies, procedures and/or systems; experience producing unambiguous, comprehensive and accurate interpretations

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability