Dispatch Specialist – 2nd Shift

GXO Logistics, Inc.

Dispatch Specialist responsible for communication with drivers and service level maintenance at GXO logistics. Ensures effective operation by adhering to safety regulations and proper documentation.

Posted 7/15/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in facilitating communication with drivers and managing documentation while ensuring compliance with Federal Motor Carriers Safety Regulations. Proficient in using AS-400 and Microsoft Office to support operational efficiency in a transportation environment.

Highest-signal resume keywords

Federal Motor Carriers Safety Regulations (FMCSR)AS-400 FunctionsMicrosoft Office ProficiencyTransportation ExperienceCall Center/Customer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AS-400 FunctionsTyping 25 Words Per MinuteDocumentation SkillsAttention to DetailTime Management

Soft Skills

Interpersonal SkillsOrganizational SkillsTeam CollaborationMotivationMultitasking

Tools & Technologies

On-Board Computer System (OBCS)Microsoft Office

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

U.S. GeographyCanadian GeographyCustomer Expectations Management

About the role

Key responsibilities & impact

Facilitate professional communication with our drivers over the phone and On-Board Computer System (OBCS)
Perform essential AS-400 functions to maintain our computer systems
Communicate issues with our internal and external customers
Complete thorough documentation of all issues involving drivers and loads
Ensure a high level of on-time service is maintained.

Requirements

What you’ll need

Knowledge of the Federal Motor Carriers Safety Regulations (FMCSR) and U.S. and Canadian geography
Familiarity with Microsoft Office and AS-400
The ability to type 25 words per minute
High school diploma or equivalent
Transportation and call center/customer service experience
Solid attention to detail and follow-up skills
The motivation to work well with minimal supervision or in a team environment
Excellent interpersonal skills with a willingness to work collaboratively and get along with diverse personalities
Solid organizational, project and time management skills with the ability to multitask and manage customer expectations

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability
Competitive compensation