Customer Service Representative – Afternoon Shift

GXO Logistics, Inc.

Customer Service Representative coordinating warehouse duties including inventory and order fulfillment for GXO Logistics. Supporting a positive work environment to boost productivity and dedication.

Posted 7/7/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Warehouse Management Systems (WMS) and effective communication with various stakeholders. Capable of multitasking and prioritizing workload in a fast-paced warehouse environment.

Highest-signal resume keywords

Warehouse Management System (WMS)Data EntryCustomer Service ExperienceWork Order PreparationInventory Allocation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryInventory AllocationWork Order PreparationTroubleshootingReport Generation

Soft Skills

Effective CommunicationMultitaskingPrioritization

Tools & Technologies

Microsoft Office

Industry Keywords

Warehouse SettingBills of Lading (BOL)Flexible Schedule

About the role

Key responsibilities & impact

Coordinate workload allocation among warehouse workers, material handlers and drivers
Prepare work orders; troubleshoot orders and resolve discrepancies as needed
Assign and release orders sent for loading and unloading
Allocate and research inventory for orders
Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
Maintain and generate required reports
Process, audit and file various documentation

Requirements

What you’ll need

Proficiency in Microsoft Office
Ability to communicate effectively with carriers, customers, employees and management
Proven ability to multitask and prioritize workload in a fast-paced environment
High school diploma or equivalent
Availability to work a flexible schedule when needed
1 year of customer service experience
6 months of experience in a warehouse setting

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability