Customer Service Rep

GXO Logistics, Inc.

Customer Service Representative at GXO providing support to customers and partners in logistics. Handling calls and emails to resolve issues and ensure timely delivery.

Posted 7/2/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess and resolve problems or issues
Process changes or cancellations to delivery orders (missing or mis-delivered shipments)

Requirements

What you’ll need

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
High school diploma or equivalent
1-year related experience preferably within a call center environment
Solid customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Benefits

Comp & perks

full health insurance (medical, dental, and vision)
401(k)
life insurance
disability
generous benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Calm ProfessionalismAbility to Thrive Under Pressure