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GXO Logistics, Inc.

Customer Service Rep

GXO Logistics, Inc.

Customer Service Representative at GXO providing support to customers and partners in logistics. Handling calls and emails to resolve issues and ensure timely delivery.

Posted 7/2/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to diagnose and resolve issues effectively. Proficient in Microsoft Office programs and capable of managing multiple tasks in a high-pressure environment.

Highest-signal resume keywords
Customer Service SkillsProblem Diagnosis and ResolutionMicrosoft Office ProficiencyMultitasking AbilityOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Calm ProfessionalismAbility to Thrive Under Pressure
Tools & Technologies
MS ProjectMS WordMS ExcelMS PowerPoint
Industry Keywords
Call Center ExperienceCustomer Complaints HandlingDelivery Order Processing

About the role

Key responsibilities & impact
  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess and resolve problems or issues
  • Process changes or cancellations to delivery orders (missing or mis-delivered shipments)

Requirements

What you’ll need
  • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
  • High school diploma or equivalent
  • 1-year related experience preferably within a call center environment
  • Solid customer service skills and the ability to satisfactorily resolve issues
  • Solid ability to multitask with exceptional organizational skills
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Benefits

Comp & perks
  • full health insurance (medical, dental, and vision)
  • 401(k)
  • life insurance
  • disability
  • generous benefits package