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IT Technician
GXO Logistics, Inc.IT Technician providing first-line technical support for IT systems at GXO's Northampton operation. Involved in troubleshooting hardware and software issues across the site.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including hardware and software troubleshooting, ticket management, and effective communication with end users. Proficient in maintaining IT equipment and ensuring operational efficiency through proactive problem-solving and reporting.
Highest-signal resume keywords
IT Support ExperienceHardware TroubleshootingTicketing Systems ManagementMicrosoft Applications ProficiencyOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Hardware SupportSoftware TroubleshootingSystem ConfigurationIncident ManagementPerformance Reporting
Soft Skills
Communication SkillsProblem-Solving SkillsCustomer-Focused Approach
Tools & Technologies
ServiceNowPCsLaptopsPrintersTelephony Systems
Industry Keywords
Operational EnvironmentService Desk RoleIT Support Processes
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide first-line technical support across the site, responding to issues via phone, email and face-to-face, ensuring timely resolution of hardware, software and system queries
- Install, configure and maintain IT equipment, including PCs, laptops, printers and telephony systems, ensuring all devices are operational and aligned to business requirements
- Monitor and manage IT support tickets, maintaining accurate records, prioritising workloads and escalating issues where required to ensure service levels are achieved
- Support system updates, upgrades and project implementations, ensuring minimal disruption to operations and effective roll-out of new technologies
- Produce and maintain reporting on IT performance, identifying trends, recurring issues and opportunities to improve service delivery and operational efficiency
Requirements
What you’ll need- Previous experience in an IT support or service desk role, ideally within a fast-paced operational or warehouse environment
- Strong knowledge of IT hardware, software troubleshooting and support processes
- Experience working with ticketing systems (e.g. ServiceNow) and managing incidents through to resolution
- Good working knowledge of Microsoft applications and systems, with the ability to support end users effectively
- Strong organisational, communication and problem-solving skills, with a proactive and customer-focused approach
Benefits
Comp & perks- 23 days annual leave
- Company-sponsored pension scheme
- Life assurance
- 24/7 access to an online GP service
- Comprehensive employee assistance programme
- MyBenefits platform offering high-street discounts, cashback cards, cycle-to-work schemes and more
- Opportunities to develop your career within GXO