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IT Technician
GXO Logistics, Inc.IT Technician providing first-line technical support for IT systems at GXO's Northampton operation. Involved in troubleshooting hardware and software issues across the site.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide first-line technical support across the site, responding to issues via phone, email and face-to-face, ensuring timely resolution of hardware, software and system queries
- Install, configure and maintain IT equipment, including PCs, laptops, printers and telephony systems, ensuring all devices are operational and aligned to business requirements
- Monitor and manage IT support tickets, maintaining accurate records, prioritising workloads and escalating issues where required to ensure service levels are achieved
- Support system updates, upgrades and project implementations, ensuring minimal disruption to operations and effective roll-out of new technologies
- Produce and maintain reporting on IT performance, identifying trends, recurring issues and opportunities to improve service delivery and operational efficiency
Requirements
What you’ll need- Previous experience in an IT support or service desk role, ideally within a fast-paced operational or warehouse environment
- Strong knowledge of IT hardware, software troubleshooting and support processes
- Experience working with ticketing systems (e.g. ServiceNow) and managing incidents through to resolution
- Good working knowledge of Microsoft applications and systems, with the ability to support end users effectively
- Strong organisational, communication and problem-solving skills, with a proactive and customer-focused approach
Benefits
Comp & perks- 23 days annual leave
- Company-sponsored pension scheme
- Life assurance
- 24/7 access to an online GP service
- Comprehensive employee assistance programme
- MyBenefits platform offering high-street discounts, cashback cards, cycle-to-work schemes and more
- Opportunities to develop your career within GXO
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Hardware SupportSoftware TroubleshootingSystem ConfigurationIncident ManagementPerformance Reporting
Soft Skills
Communication SkillsProblem-Solving SkillsCustomer-Focused Approach