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Transport Administrator
GXO Logistics, Inc.Transport Administrator at GXO managing transport operations and customer service in Hams Hall. Daily responsibilities include coordinating delivery schedules and improving service performance.
About the role
Key responsibilities & impact- Coordinate daily delivery schedules and communicate updates with drivers, depot teams and customers
- Provide excellent customer service by handling delivery queries, resolving issues, and supporting a positive customer journey
- Monitor transport and delivery performance, including on-time deliveries, failed drops and KPI reporting
- Investigate delivery issues, identify process improvements, and support corrective actions to reduce service failures
- Maintain accurate administrative records, compliance documentation, report, and transport- related system updates
- Adhere to all Health & Safety and company procedures at all times
Requirements
What you’ll need- Previous experience in transport / warehouse administration or customer service environments
- Strong communication and interpersonal skills, with the ability to build positive relationships with drivers, customers, and colleagues
- Excellent attention to detail and accuracy
- Ability to work in a fast-paced environment, manage multiple priorities, and remain calm under pressure
- Proactive and solutions-focused approach with problem -solving skills
- Confident using Microsoft Office and transport/ logistics systems to manage data and reporting
Benefits
Comp & perks- 25 days holiday pay
- 8 bank holidays
- Workplace pension
- Access to our Hapi App platform, offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
- Opportunities for career development and progression
- Training enrichment and multiskilling
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
transport administrationwarehouse administrationcustomer serviceKPI reportingprocess improvementscompliance documentationdata managementreporting
Soft Skills
communication skillsinterpersonal skillsattention to detailability to manage multiple prioritiescalm under pressureproactive approachproblem-solving skills