Customer Service Rep II

GXO Logistics, Inc.

Customer Service Representative ensuring outstanding service at GXO, assist businesses and customers via phone and email while resolving issues and complaints.

Posted 6/10/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders

Requirements

What you’ll need

1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
Experience with Microsoft Office (Word, Excel, & Outlook)
High school diploma or equivalent
Experience with Microsoft Office and other business-related applications
Experience in a call center environment
Bilingual English/Spanish
Solid customer service skills with the drive to resolve issues
Excellent organizational skills
The ability to thrive under pressure while delivering solutions that exceed customer expectations

Benefits

Comp & perks

full health insurance (medical, dental and vision)
401(k)
life insurance
disability
more

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem resolutiondelivery order processingdiagnosing issuesmonitoring delivery routes

Soft Skills

calm demeanorprofessionalismorganizational skillsability to thrive under pressuredrive to resolve issues

Certifications

high school diploma or equivalent