Manager, Implementations

GXO Logistics, Inc.

Manager, Implementations at GXO Logistics overseeing successful client onboarding and continuous improvement. Collaborating with cross-functional teams to ensure fulfillment service effectiveness.

Posted 5/19/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Defines the concept of operations in conjunction with contractual exhibits through the development of the project scope, KPIs, system requirements, process flows and SOPs.
Provide onsite support throughout the project and assists in coordinating resources during go-live.
Implement and maintain operational processes and procedures.
Coordinate and manage cross-functional teams, including operations, logistics, IT, engineering and customer service, to ensure that new clients are set up for success.
Conduct regular status meetings with clients and internal teams to track progress and identify any potential issues.
Develop and maintain strong relationships with internal stakeholders and external clients to ensure their satisfaction with our services.
Leads and coaches the implementation team throughout the project to ensure a successful launch of complex and strategic new business.
Oversees the development of contractual documents and addendums.
Identifies and manages risk throughout the project, ensuring communication to all stakeholders including executives and clients.

Requirements

What you’ll need

5 years of experience working in startup environments, operations and change management
Experience with Microsoft Office and computerized scanner equipment
Experience working in 3PL, distribution or fulfillment centers
Bachelor’s or master’s degree in Supply Chain Management, Business or related field (It’d be great if you also have)
3 years of experience in 3PL (It’d be great if you also have)
Availability to travel up to 75% of the time (It’d be great if you also have)
Basic SQL experience (It’d be great if you also have)
Ability to engage and collect testing information from cross functional teams and translate that information into practical testing scenarios within a WMS or automation (It’d be great if you also have)
WMS experience (It’d be great if you also have)
Availability to work a flexible schedule including some weekends (It’d be great if you also have)
Ability to influence others, work as part of a team and act as a catalyst for change (It’d be great if you also have)

Benefits

Comp & perks

full health insurance (medical, dental and vision)
401(k)
life insurance
disability
opportunity to participate in a company incentive plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project scope developmentKPI developmentsystem requirementsprocess flowsSOPsrisk managementbasic SQLWMS experience

Soft Skills

leadershipcoachingrelationship managementcommunicationteam collaborationinfluencingproblem-solving

Certifications

Bachelor’s degree in Supply Chain ManagementMaster’s degree in Business