Customer Success Manager

GXO Logistics, Inc.

Customer Success Manager managing account relationships at GXO. Supporting day-to-day activities to ensure positive outcomes for both GXO and customers.

Posted 5/16/2026full-timeWashington • 🇺🇸 United StatesJunior💰 $67,337 - $101,006 per yearWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Handle relationships with domestic and international customers
Receive and track customer issues and complaints; resolve issues and communicate results and findings where appropriate
Research and answer questions; resolve issues that come from any of the internal or external cross-functional teams
Escalate issues in a timely manner to both executive leadership and customers when encountering roadblocks
Audit QMS documents
Participate in managing quality systems and continuously improving processes within the facility
Contribute to quarterly business reviews and presentations

Requirements

What you’ll need

Bachelor’s degree in related field or equivalent related work or military experience
1 year of experience in supply chain management
Advanced to expert skills with Microsoft Office (Excel)
Government program requirements and federal law require U.S. person status
3 years of experience in manufacturing planning (if applicable)
Experience with multiple ERP and MRP systems (Oracle/SAP preferred)
Experience working in an aerospace environment
Solid problem-solving skills

Benefits

Comp & perks

Paid time off
Medical/dental/vision insurance
401(k)
Other benefits to eligible employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

supply chain managementmanufacturing planningproblem-solvingMicrosoft OfficeExcelERP systemsMRP systemsOracleSAP

Soft Skills

relationship managementcommunicationcross-functional collaborationissue resolutionauditingprocess improvementpresentation skills