Senior Programs Manager – 1st Shift

GXO Logistics, Inc.

Senior Programs Manager managing customer experiences and strategic account growth for GXO Logistics. Overseeing effective growth strategies and compliance in a dynamic logistics environment.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Manage the customer experience and establish a strategic direction and plan for customer account growth
Lead the development of effective growth strategies
Drive new account growth through effective solutions development
Ensure contractual compliance and that customer obligations are met
Direct capital expenditure and asset deployment activities
Manage account-driven initiatives, including accounts receivable collections, working capital and Days Sales Outstanding (DSO)
Ensure annual profit, efficiency and quality goals are attained at each client engagement; ensure KPIs are meaningful, aligned and achieved regularly
Sustain Lean culture; promote a diverse work environment focused on the continuous improvement of processes
Establish goals, plans and related metrics; track progress and manage through obstacles to achieve program objectives

Requirements

What you’ll need

5 years of project management experience
Proven logistics industry/supply chain management knowledge and experience
Bachelor’s degree, MBA or advanced degree in a related field (preferred)
Six Sigma, Kaizen or process improvement certifications (preferred)
Superior knowledge of vertical supply chain
Demonstrated ability to understand and discuss technical concepts, make trade-offs and evaluate opportunistic new ideas with technical employees
Ability to develop insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results
Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability
Competitive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementlogistics managementsupply chain managementprocess improvementdata analysisKPI developmentcapital expenditure managementasset deploymentaccounts receivable managementDays Sales Outstanding (DSO)

Soft Skills

strategic planningleadershipcommunicationproblem-solvingadaptabilitycollaborationanalytical thinkinggoal settingcontinuous improvementcustomer experience management

Certifications

Six SigmaKaizen