Operations Administrator

GXO Logistics, Inc.

. Complete root‑cause analysis for quality issues raised through customer quality logs .

Posted 5/7/2026full-timeMedway • 🇬🇧 United KingdomMid-LevelSenior💰 £29,000 per yearWebsite

About the role

Key responsibilities & impact

Complete root‑cause analysis for quality issues raised through customer quality logs
Manage and raise transport‑related claims, ensuring timely resolution
Maintain and audit SOPs, SSOWs and training materials, raising non‑conformances where required
Manage the site training matrix, ensuring colleague training records are accurate and up to date
Support general site administration, including order requests and operational hours checks

Requirements

What you’ll need

Previous experience in an administrative or operational support role
Strong attention to detail with the ability to work accurately under pressure
Confident communication skills and the ability to build effective relationships
Good working knowledge of Microsoft Excel and Word (Visio desirable)
A proactive, flexible approach with a focus on continuous improvement

Benefits

Comp & perks

25 days annual leave (plus bank holidays)
Company sponsored pension scheme
Life assurance
Access to benefits platform, including retail discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root-cause analysisSOPsSSOWstraining materialstransport-related claimsadministrative supportoperational supportMicrosoft ExcelMicrosoft WordMicrosoft Visio

Soft Skills

attention to detailability to work under pressurecommunication skillsrelationship buildingproactive approachflexibilityfocus on continuous improvement