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Operations Administrator
GXO Logistics, Inc.Operations Administrator providing essential administrative support to GXO's warehouse operations in Medway. Contributing to operational excellence and maintaining customer relationships.
About the role
Key responsibilities & impact- Complete root‑cause analysis for quality issues raised through customer quality logs
- Manage and raise transport‑related claims, ensuring timely resolution
- Maintain and audit SOPs, SSOWs and training materials, raising non‑conformances where required
- Manage the site training matrix, ensuring colleague training records are accurate and up to date
- Support general site administration, including order requests and operational hours checks
Requirements
What you’ll need- Previous experience in an administrative or operational support role
- Strong attention to detail with the ability to work accurately under pressure
- Confident communication skills and the ability to build effective relationships
- Good working knowledge of Microsoft Excel and Word (Visio desirable)
- A proactive, flexible approach with a focus on continuous improvement
Benefits
Comp & perks- 25 days annual leave (plus bank holidays)
- Company sponsored pension scheme
- Life assurance
- Access to benefits platform, including retail discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
root-cause analysisSOPsSSOWstraining materialstransport-related claimsadministrative supportoperational supportMicrosoft ExcelMicrosoft WordMicrosoft Visio
Soft Skills
attention to detailability to work under pressurecommunication skillsrelationship buildingproactive approachflexibilityfocus on continuous improvement