Customer Service Representative II

GXO Logistics, Inc.

Customer Service Representative II ensuring outstanding service at GXO by assisting customers via telephone and email. Handling complaints and resolving issues while delivering solutions effectively.

Posted 5/6/2026full-timePort Allen • Louisiana • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders

Requirements

What you’ll need

1 year of experience in a customer service role within a call center
Experience with Microsoft Office (Word, Excel, & Outlook)
High school diploma or equivalent
Experience in a call center environment
Bilingual English/Spanish
Solid customer service skills with the drive to resolve issues
Excellent organizational skills
The ability to thrive under pressure while delivering solutions that exceed customer expectations

Benefits

Comp & perks

full health insurance (medical, dental and vision)
401(k)
life insurance
disability
competitive compensation

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem diagnosisissue resolutiondelivery order processing

Soft Skills

calm demeanorprofessionalismorganizational skillsability to thrive under pressuredrive to resolve issues

Certifications

high school diploma