Customer Service Representative

GXO Logistics, Inc.

Customer Service Representative at GXO providing support and solutions to customers and business partners via phone and email. Engaging in a positive work environment to boost productivity and dedication.

Posted 5/5/2026full-timePennsylvania, Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders

Requirements

What you’ll need

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
High school diploma or equivalent
1-year related experience preferably within a call center environment
Solid customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations

Benefits

Comp & perks

Full health insurance (medical, dental and vision)
401(k)
Life insurance
Disability
Generous benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft OfficeMS ProjectWordExcelPowerPoint

Soft Skills

customer serviceproblem solvingmultitaskingorganizational skillsability to work under pressure

Certifications

high school diploma