Senior Training Operations Supervisor – 1st Shift

GXO Logistics, Inc.

. Conduct needs assessments with department supervisors; evaluate training materials, recommend improvements .

Posted 4/29/2026full-timeHouston • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Conduct needs assessments with department supervisors; evaluate training materials, recommend improvements
Train and facilitate trainings; train, coach and develop others to serve as training instructors
Maintain Kronos time records for direct reports; attend and audit new hire classes and follow up with department supervisors on customer satisfaction
Handle Quality Management System (QMS) floor training using Floor Training Tracker
Generate special reports from the Employee Training Database and timekeeping system
Organize and execute a process for maintaining, filing and storing all training records
Enter paper records into electronic format in the database to ensure compliance in the Records Retention Matrix
Energize the QMS training process by generating and distributing required training rosters and sign-off sheets, ensuring compliance with QMS training requirements
Organize and maintain the supporting organizational structure in the Employee Training Database (employees, roles and associated QMS training requirements) to reflect the quality training requirements of the organization

Requirements

What you’ll need

3 years of closely related experience
1 year of experience training, coaching or leading others
Experience in a distribution/supply chain environment, including with warehouse management or inventory systems
Ability to adhere to the 7S program
Proven ability to maintain a safe work environment by adhering to and enforcing safe work practices and following safety practices
Associate or bachelor’s degree (it’d be great if you also have)
2 years of experience in a leadership role with supervisory responsibilities
Experience working in an ISO environment
Demonstrated understanding of the Supply Chain Quality Policy and a commitment to process excellence by ensuring proper, efficient and accurate use of the processes
Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures
Ability to establish and maintain effective, collaborative work relationships both internally and externally.

Benefits

Comp & perks

full health insurance (medical, dental and vision)
401(k)
life insurance
disability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

trainingcoachingneeds assessmentquality management systemtimekeeping systemsemployee training databaserecords retentionISO standards7S programprocess excellence

Soft Skills

organizational skillsleadership skillsinterpersonal skillscommunication skillscollaborative work relationshipsadaptabilitycustomer satisfaction focussafety practices enforcementtraining facilitationdevelopment of others