Customer Service Representative II

GXO Logistics, Inc.

Customer Service Representative II at GXO ensuring outstanding service and delighting customers. Collaborating with partners and drivers to meet commitments and resolve issues effectively.

Posted 4/19/2026full-timeTexas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Ensure that we deliver on our promise of outstanding service
Work with customers, business partners and drivers to make sure we are meeting our commitments
Delight our customers at every step of the experience
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders

Requirements

What you’ll need

1 year of experience in a customer service role within a call center
Experience with Microsoft Office (Word, Excel, & Outlook)
High school diploma or equivalent
Experience with Microsoft Office and other business-related applications
Experience in a call center environment
Bilingual English/Spanish
Solid customer service skills with the drive to resolve issues
Excellent organizational skills
The ability to thrive under pressure while delivering solutions that exceed customer expectations

Benefits

Comp & perks

full health insurance (medical, dental and vision)
401(k)
life insurance
disability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem resolutiondelivery order processingcall center experiencebilingual English/Spanish

Soft Skills

organizational skillsability to thrive under pressurecommunication skillsprofessionalismcustomer satisfaction focus

Certifications

high school diploma or equivalent