Customer Service Representative II
GXO Logistics, Inc.
full-time
Posted on:
Location Type: Office
Location: Texas • United States
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Job Level
About the role
- Ensure that we deliver on our promise of outstanding service
- Work with customers, business partners and drivers to make sure we are meeting our commitments
- Delight our customers at every step of the experience
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Requirements
- 1 year of experience in a customer service role within a call center
- Experience with Microsoft Office (Word, Excel, & Outlook)
- High school diploma or equivalent
- Experience with Microsoft Office and other business-related applications
- Experience in a call center environment
- Bilingual English/Spanish
- Solid customer service skills with the drive to resolve issues
- Excellent organizational skills
- The ability to thrive under pressure while delivering solutions that exceed customer expectations
Benefits
- full health insurance (medical, dental and vision)
- 401(k)
- life insurance
- disability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem resolutiondelivery order processingcall center experiencebilingual English/Spanish
Soft Skills
organizational skillsability to thrive under pressurecommunication skillsprofessionalismcustomer satisfaction focus
Certifications
high school diploma or equivalent