Customer Service Representative II

GXO Logistics, Inc.

Customer Service Rep II in logistics handling orders and customer inquiries. Requires bilingual communication in English and French with a focus on customer satisfaction.

Posted 4/16/2026full-timeHouston • Texas • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

About the role

Key responsibilities & impact

processing orders
preparing correspondence
fulfilling customer needs to ensure customer satisfaction
provide, translate, or communicate information in both English and French
understand basic administrative functions of Customer Service area

Requirements

What you’ll need

HS Diploma or equivalent
Able to handle routine customer calls and appropriately escalate issues to the proper management level for timely resolution
Professional telephone skills
Good interpersonal, written and oral communication skills
Microsoft Office – Word, Excel
0-2 years professional experience.

Benefits

Comp & perks

full health insurance (medical, dental and vision)
401(k)
life insurance
disability

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft OfficeWordExcel

Soft Skills

interpersonal skillswritten communicationoral communicationprofessional telephone skills

Certifications

HS Diploma