Contact Center Support Rep – Day Shift
GXO Logistics, Inc.
full-time
Posted on:
Location Type: Office
Location: Houston • Texas • United States
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Job Level
About the role
- Respond to inbound contacts via phone, email and chat
- Upsell and cross-sell additional items
- Answer inquiries while maintaining and updating the customer database
- Maintain a sense of urgency in responding to the customer's needs
- Be creative and go above and beyond when assisting our customers
- Accurate and efficient order entry and maintenance of customer files
- Ask probing questions and overcome objections
Requirements
- High School Diploma or equivalent
- 6 months of Customer Service experience (in person or over the phone)
- Pleasant and professional telephone etiquette
- Ability to adapt to the fast-paced internet environment
- Problem-solving skills
- PC literate and basic typing skills (at least 30 wpm)
- Regular and punctual attendance is a must. Flexible to work schedule between the following hours - Shift: Monday - Friday 8 am - 8 pm; Sat 8 am - 4:30 pm CST
Benefits
- Health insurance
- 401(k) retirement plan
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer database managementorder entrytyping skills
Soft Skills
customer servicetelephone etiquetteproblem-solvingadaptabilitycreativitysense of urgency
Certifications
High School Diploma