Contact Center Support Rep – Day Shift

GXO Logistics, Inc.

Customer Contact Center Support Representative handling inbound customer inquiries via phone, email, and chat. Assisting customers with issues and upselling additional items during calls.

Posted 4/16/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Respond to inbound contacts via phone, email and chat
Upsell and cross-sell additional items
Answer inquiries while maintaining and updating the customer database
Maintain a sense of urgency in responding to the customer's needs
Be creative and go above and beyond when assisting our customers
Accurate and efficient order entry and maintenance of customer files
Ask probing questions and overcome objections

Requirements

What you’ll need

High School Diploma or equivalent
6 months of Customer Service experience (in person or over the phone)
Pleasant and professional telephone etiquette
Ability to adapt to the fast-paced internet environment
Problem-solving skills
PC literate and basic typing skills (at least 30 wpm)
Regular and punctual attendance is a must. Flexible to work schedule between the following hours - Shift: Monday - Friday 8 am - 8 pm; Sat 8 am - 4:30 pm CST

Benefits

Comp & perks

Health insurance
401(k) retirement plan
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer database managementorder entrytyping skills

Soft Skills

customer servicetelephone etiquetteproblem-solvingadaptabilitycreativitysense of urgency

Certifications

High School Diploma