Implementation Analyst

GXO Logistics, Inc.

. Define business requirements for software, develop and conduct training and resolve discrepancies to achieve company and customer objectives .

Posted 3/31/2026full-timeLincoln • New York • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Define business requirements for software, develop and conduct training and resolve discrepancies to achieve company and customer objectives
Coordinate the collection, documentation and communication of business requirements and best practices to the IT team
Conduct training for software maintenance, startups and upgrades
Create training documents and resources for system users
Work with IT to develop testing scenarios, conduct system tests, identify discrepancies, properly troubleshoot solutions and provide resolutions as needed
Proactively communicate with customers, employees and the management team to ensure necessary requirements are met

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent related work or military experience
1 year of experience in logistics system implementation
Distribution/warehousing experience
Knowledge of automated software systems and implementation
Knowledge of Warehouse Management Systems (WMS), order management applications and database systems
Knowledge of SAP
Solid change management skills
5 years of WMS configuration experience
Solid Microsoft Excel skills, especially building dropdowns, formatting, pivot tables and graphing

Benefits

Comp & perks

full health insurance (medical, dental and vision)
401(k)
life insurance
disability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

logistics system implementationWarehouse Management Systems (WMS)order management applicationsdatabase systemsSAPWMS configurationMicrosoft Excelchange management

Soft Skills

communicationtrainingtroubleshootingdocumentationcoordination

Certifications

Bachelor’s degree