GXO Logistics, Inc.

Implementations Manager

GXO Logistics, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

SQL

About the role

  • Overseeing the successful implementation of new client business and continuous improvement
  • Work closely with cross-functional teams to ensure that new clients are set up for success
  • Ensure distribution and fulfillment services meet client needs and requirements
  • Define the concept of operations in conjunction with contractual exhibits through the development of the project scope, KPIs, system requirements, process flows and SOPs
  • Provide onsite support throughout the project and assist in coordinating resources during go-live
  • Implement and maintain operational processes and procedures
  • Coordinate and manage cross-functional teams, including operations, logistics, IT, engineering and customer service
  • Conduct regular status meetings with clients and internal teams to track progress
  • Develop and maintain strong relationships with internal stakeholders and external clients
  • Lead and coach the implementation team throughout the project to ensure a successful launch of complex and strategic new business
  • Oversee the development of contractual documents and addendums
  • Identify and manage risk throughout the project, ensuring communication to all stakeholders

Requirements

  • 5 years of experience working in startup environments, operations and change management
  • Experience with Microsoft Office and computerized scanner equipment
  • Experience working in 3PL, distribution or fulfillment centers
  • Bachelor’s or master’s degree in Supply Chain Management, Business or related field (preferred)
  • 3 years of experience in 3PL (preferred)
  • Availability to travel up to 75% of the time (preferred)
  • Basic SQL experience (preferred)
  • Ability to engage and collect testing information from cross functional teams and translate that information into practical testing scenarios within a WMS or automation (preferred)
  • WMS experience (preferred)
  • Availability to work a flexible schedule including some weekends (preferred)
  • Ability to influence others, work as part of a team and act as a catalyst for change
Benefits
  • full health insurance (medical, dental and vision)
  • 401(k)
  • life insurance
  • disability
  • opportunity to participate in a company incentive plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLWMSproject managementprocess improvementKPI developmentrisk managementcontract managementoperations managementlogistics managementchange management
Soft Skills
team leadershipcommunicationrelationship buildinginfluencingcollaborationcoachingproblem solvingadaptabilitystakeholder engagementcatalyst for change