GXA

Senior Systems Engineer

GXA

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

Senior

Tech Stack

AWSAzureCloudITSMSQL

About the role

  • Owns the support, administration, and optimization of client infrastructure: servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (cloud & on-premises).
  • Provides top-level escalation support, resolving complex technical issues with urgency and precision.
  • Partners with the Technical Alignment team to ensure proactive alignment of client environments to GXA standards.
  • Serves as a technical advisor and trusted SME in client interactions.
  • Builds confidence with C-levels and decision-makers by connecting technical recommendations to business goals.
  • Ensures service delivery excellence through consistent documentation, transparent communication, and KPI reporting.
  • Mentors and develops junior engineers, setting a standard of professionalism, technical acumen, and service excellence.
  • Models proactive problem-solving and accountability in all interactions.
  • Contributes to playbook and process development, enabling scalable and repeatable technical success.

Requirements

  • 8+ years of experience in a similar MSP environment.
  • Demonstrated passion for **excellent customer service**.
  • Strong ability to **prioritize, follow through, and take initiative** without supervision.
  • Resilient under pressure—adept at handling escalations calmly and effectively.
  • Excellent communication and interpersonal skills, with the ability to build trust with both clients and teammates.
  • Collaborative mindset—works well in a fast-paced team environment.
  • Relevant certifications (MCSE, CCNA, AWS SysOps) preferred.
  • Reliable transportation for on-site client visits.
  • **Technical Expertise (MUSTS)**
  • Advanced experience with **virtualization environments**.
  • Senior-level proficiency with **Microsoft 365, Azure, Teams, SharePoint, SQL, Exchange, and Active Directory**.
  • Strong networking background in **design, configuration, and troubleshooting**.
  • Advanced troubleshooting and problem isolation skills for complex issues.
  • Solid grasp of support tools, service delivery processes, and ITSM methodologies.
  • Typing and documentation skills for accurate and efficient service ticketing.
  • **Professional Growth (WANTS)**
  • Ongoing pursuit of advanced IT certifications: Microsoft (Azure, Security, 365), Cisco (CCNA/CCNP), ISC2 (SSCP/CISSP).
  • Active learner—stays ahead of emerging technologies and evolving best practices.
  • Aspires to move into architectural and leadership roles, further elevating client strategy and GXA’s service excellence.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Auxiliary Benefit Offerings (Legal Shield/Aflac)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft 365AzurevirtualizationSQLExchangeActive Directorynetworkingtroubleshootingservice delivery processesITSM methodologies
Soft skills
excellent customer serviceprioritizationinitiativeresilience under pressurecommunication skillsinterpersonal skillscollaborationproblem-solvingaccountabilitymentoring
Certifications
MCSECCNAAWS SysOpsMicrosoft AzureMicrosoft SecurityMicrosoft 365CCNPSSCPCISSP