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About the role
Key responsibilities & impact- Own and expand relationships with major waste management customers
- Act as the primary liaison between Autocar and assigned accounts
- Drive customer satisfaction, retention, and long-term growth
- Partner with Sales to identify upsell, cross-sell, and fleet expansion opportunities
- Lead business reviews focused on uptime, performance, and total cost of ownership
- Coordinate with dealer service networks to ensure timely maintenance and repairs
- Analyze telematics and fleet data to uncover performance improvements
- Support new vehicle onboarding, training, and ongoing operational success
- Resolve escalated service issues and advocate for customer needs internally
Requirements
What you’ll need- Bachelor’s degree in engineering, Business, or related field (or equivalent experience)
- 5+ years of experience in heavy-duty trucks, waste industry, fleet management, OEM operations, or related field
- Proven experience working with dealer networks and service operations
- Strong understanding of refuse/waste truck applications or vocational vehicle usage preferred
- Familiarity with telematics, diagnostics, and fleet performance tools
Benefits
Comp & perks- Competitive compensation that recognizes your skills, experience, and impact
- Performance-based annual bonuses that reward results and contributions
- Comprehensive medical, dental, and vision coverage to support your well-being
- 401(k) with a 4% company match to help you invest in your future
- 8 paid company holidays to rest, recharge, and maintain work-life balance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telecommunicationsfleet managementdata analysisperformance improvementvehicle onboardingservice operationsdiagnosticstelematics
Soft Skills
customer satisfactionrelationship managementcommunicationproblem-solvingadvocacy
Certifications
Bachelor’s degree in engineeringBachelor’s degree in Business