Technical Tax Support Specialist

Gusto

Technical Tax Support Specialist resolving payroll tax issues for Gusto customers via phone and email. Supporting cross-functional teams and leveraging AI technologies to improve processes.

Posted 6/19/2026full-timeDenver • Colorado • 🇺🇸 United StatesJunior💰 $24 - $27 per hourWebsite

About the role

Key responsibilities & impact

Receive, respond to, and resolve calls and emails from various tax agencies regarding customer tax filing & payment issues
Work with Gusto customers via email and phone on specific tax issues that require deep tax operations and agency knowledge
Work cross functionally with teams across CX, such as TaxRes, Customer Care, Tax Filing Compliance, and Compliance Operations
Track questions and issues raised by tax agencies and customers to identify trends and opportunities for process improvements
Leverage AI platforms to streamline communication, automate processes and enablement

Requirements

What you’ll need

1-2 years of Experience with servicing tax agencies and/or customers relating to Payroll related tax inquiries.
Customer obsessed focused and delivering the highest quality of support
Deep understanding of payroll taxes, tax returns, and filing processes
Ability to identify trends and understand impact
Ability to convey complex issues to customers, Gusto team members, and tax agencies with effective communication
Attention to detail, critical thinking skills, and data-driven mindset
Comfort with ambiguity and improvement mentality
An AI explorer that is committed to an AI native culture

Benefits

Comp & perks

competitive base pay
benefits
equity (RSUs)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payroll taxestax returnsfiling processesdata analysis

Soft Skills

customer servicecommunicationattention to detailcritical thinkingproblem-solvingadaptability