Operational Service Excellence Manager

Gunnebo Safe Storage

Operational Excellence Manager leading Operational Excellence strategy and transformation in Europe and the UK for improved service and operational processes.

Posted 5/12/2026full-timeRemote • 🇮🇹 ItalyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Define and drive the Operational Excellence strategy and multi‑year transformation roadmap for Europe & UK.
Translate business priorities (growth, scalability, margin, customer experience) into structured improvement initiatives.
Balance short‑term operational improvements with long‑term capability and operating model development.
Establish and maintain regional governance, standards, and methodologies for end‑to‑end processes including:
- Order‑to‑Cash
- Service‑to‑Invoice
- Installations & Project Delivery
- Supply Chain & Warehouse Operations
- Strategic Partner Management
Ensure consistency across countries while allowing controlled local flexibility.
Own and continuously develop the regional Operational Excellence playbook.
Drive adoption and value creation from Microsoft Dynamics 365 across Europe & UK.
Partner with IT and Business Process Owners to align system enhancements with the OE roadmap.
Define regional performance standards, dashboards, and KPIs to support transparent, fact‑based decision‑making.
Set and govern regional frameworks for strategic partner performance and compliance.
Drive partner scalability, quality, and risk mitigation through structured reviews, audits, and maturity assessments.
Ensure alignment between partner capabilities and medium‑term growth plans.
Lead and develop Operational Excellence capability across regions through matrix and indirect leadership.
Act as a change leader, ensuring stakeholder engagement, communication, and adoption at all levels.
Foster a collaborative improvement culture across Operations, Sales, Finance, HR, and IT.

Requirements

What you’ll need

Senior experience in Operational Excellence, transformation, or operational leadership in a multi‑country environment.
Proven ability to lead complex, cross‑functional change initiatives at scale.
Strong understanding of end‑to‑end service, installation, supply chain, and back‑office processes.
Deep experience with D365‑enabled process transformation and performance analytics.
Ability to influence senior stakeholders and lead through governance rather than formal authority.
Strong analytical mindset with a focus on sustainable value realisation.
Fluent English required; additional European languages are a plus.
Willingness to travel regularly across Europe & the UK.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gunnebo Safe Storage Website LinkedIn All Job Openings 1001 - 5000 employees 🔐 Security 🔧 Hardware 🤝 B2B Security
Hardware
B2B Gunnebo Safe Storage is a business unit of Gunnebo Group focused on protecting valuables and confidential data through physical secure storage solutions. It designs and supplies safes, vaults, strong rooms, safe-deposit systems and transit storage to protect against burglary, fire and explosion, serving customers at home, in transit and across commercial and industrial sites. Its solutions are used by banks, high-end retail, public transport and other organizations worldwide to provide regulated, tamper-resistant storage and peace of mind. Operational Service Excellence Manager Job not on LinkedIn 🔥 0 minutes ago 🇮🇹 Italy – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Define and drive the Operational Excellence strategy and multi‑year transformation roadmap for Europe & UK.
Translate business priorities (growth, scalability, margin, customer experience) into structured improvement initiatives.
Balance short‑term operational improvements with long‑term capability and operating model development.
Establish and maintain regional governance, standards, and methodologies for end‑to‑end processes including:
- Order‑to‑Cash
- Service‑to‑Invoice
- Installations & Project Delivery
- Supply Chain & Warehouse Operations
- Strategic Partner Management
Ensure consistency across countries while allowing controlled local flexibility.
Own and continuously develop the regional Operational Excellence playbook.
Drive adoption and value creation from Microsoft Dynamics 365 across Europe & UK.
Partner with IT and Business Process Owners to align system enhancements with the OE roadmap.
Define regional performance standards, dashboards, and KPIs to support transparent, fact‑based decision‑making.
Set and govern regional frameworks for strategic partner performance and compliance.
Drive partner scalability, quality, and risk mitigation through structured reviews, audits, and maturity assessments.
Ensure alignment between partner capabilities and medium‑term growth plans.
Lead and develop Operational Excellence capability across regions through matrix and indirect leadership.
Act as a change leader, ensuring stakeholder engagement, communication, and adoption at all levels.
Foster a collaborative improvement culture across Operations, Sales, Finance, HR, and IT. 🎯 Requirements
Senior experience in Operational Excellence, transformation, or operational leadership in a multi‑country environment.
Proven ability to lead complex, cross‑functional change initiatives at scale.
Strong understanding of end‑to‑end service, installation, supply chain, and back‑office processes.
Deep experience with D365‑enabled process transformation and performance analytics.
Ability to influence senior stakeholders and lead through governance rather than formal authority.
Strong analytical mindset with a focus on sustainable value realisation.
Fluent English required; additional European languages are a plus.
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Hard Skills & Tools

Operational Excellencetransformationperformance analyticsend-to-end processessupply chainback-office processesgovernancechange managementKPI developmentrisk mitigation

Soft Skills

leadershipstakeholder engagementanalytical mindsetcollaborationinfluencecommunicationstrategic thinkingadaptabilityproblem-solvingcultural awareness