Operations Coordinator

Gumro & Associates

Operations Coordinator at USPack overseeing delivery services and client operations in logistics. Ensuring timely routes and compliance while assisting Independent Contractors and managing communication with customers.

Posted 5/15/2026full-timeAltamonte Springs • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

About the role

Key responsibilities & impact

Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
Monitor dispatch board to ensure customer requested delivery times are being met.
Communicate any delays and/or problems to the customer and dispatch department.
Ensure IC’s are providing services in the vehicle type requested by the customer.
Ensure compliance with IC log in process and EC-mobile.
Work directly with IC’s to assist with issues they may encounter while under dispatch.
Assist in arranging for STAT coverage for customers, as needed.
When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
Assist with contracting of IC’s as needed.
Complete daily service reports as required by the customer.
Create and process administrative reports and paperwork as directed.
Follow up with IC’s to ensure their paperwork is up to date, as needed.
Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
Perform other duties as assigned.

Requirements

What you’ll need

Basic MS Office Programs (Outlook, Excel, and Word) experience required.
Proactive and resourceful. Ability to work effectively in a fast-paced environment.
Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
Must maintain valid driver’s license and clean, functional vehicle.
Ability to develop and maintain meaningful business relationships with customers.
Ability to lift up to 50 pounds on occasion.
Ability to work overtime as necessary.
College Degree or a High School Diploma with equivalent combination of education and experience.
Six Sigma Green Belt Certification preferred.

Benefits

Comp & perks

401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
Paid Sick Time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MS OfficeExcelWordOutlookroute planningdispatch managementservice reportingadministrative reportingcompliance monitoringlogistics coordination

Soft Skills

proactiveresourcefulindependent judgmentplanningprioritizationorganizationrelationship buildingcommunicationproblem-solvingadaptability

Certifications

Six Sigma Green Beltvalid driver's license