Operations Manager

Gumro & Associates

Operations Manager coordinating transportation services for customers at USPack. Responsible for managing independent contractors and ensuring timely deliveries.

Posted 4/28/2026full-timeSt. Paul • Minnesota • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
Review of OTD, Piece Scan and Location Scan by Account.
Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
Complete customer reports/audits.
Independent Contractor (IC) Activities.
Meet with potential IC to verify capabilities of candidate.
Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system.
Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.).
Assist in troubleshooting eCMobile issues.
Plan route coverage and route changes and communicate with IC.
Ensure all services are performed in a timely manner.
Gross Margin Management.
Negotiate with IC’s regarding contracted services and settlement.
Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments).

Requirements

What you’ll need

Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.
Excellent interpersonal skills necessary for driver and customer interactions.
Ability to effectively communicate verbally and in writing at all levels of the organization.
Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
Ability to understand the independent contractor relationship.
Ability to work from home with travel throughout assigned area as required.
Ability to work additional hours to deal with operational issues when necessary.
Proficient in basic MS Office Programs (Outlook, Excel, and Word).
Must maintain a valid driver’s license and clean, functional vehicle.
Ability to lift up to 50 pounds on occasion.

Benefits

Comp & perks

401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
Paid Sick Time

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

logistics managementroute managementroute schedulingcustomer serviceGross Margin Managementtroubleshootingservice issue resolutiondocumentationdriver pays activitiescontract negotiation

Soft Skills

interpersonal skillseffective communicationindependent judgmentplanningprioritizationorganizationproblem-solvingrelationship buildingadaptabilitytime management

Certifications

valid driver’s license