Customer Success Supervisor, Trainer
Instant Teams
Implementation Manager
Gumro & Associates
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Responsible for ensuring assigned implementation projects are completed in a timely and cost effective manner.
- Responsible for the service quality of our customer’s implementation.
- Implement and troubleshoot technology and processes in the field while working effectively with various departments during Implementation projects.
- Availability to travel weekly with flexibility for some weekends to be included in order to meet the company’s needs in all divisions (approximately 75%-95% of required travel).
- Assist with the training of Field Operation Managers during Implementation to meet company requirements and standards.
- Ability to assist operations that are experiencing customer service failures.
- Provides support to the leadership over assigned duties such as: field operations, training and/or deployment of new technology, site audits, etc.
- Understands the scope of a project and proactively aligns or adjusts priorities with broader goals.
- Project manages small to medium implementations along with assisting on larger scale implementations.
- Excels with the creation, organization and execution for all aspects of KPI’s, orientation guides, operational SOP’s and implementation planners for small to medium implementations.
Requirements
- Logistics/Courier route management experience along with a background in contracting drivers, route scheduling and customer service skills
- Analytical with an understanding of data
- Internal/external relationship building, customer service focus, financial and business acumen
- Able to maintain a high level of professionalism, composure and calmness throughout all levels of implementation and assigned projects
- Basic MS Office Programs (Outlook, Excel, and Word) experience required
- Must maintain a valid driver’s license and clean, functional vehicle
- College Degree preferred or equivalent experience
- High school diploma required
- Previous Operations Manager experience in the transportation industry preferred
- Six Sigma Certification preferred
- 2+ years implementation project management experience or within a related industry
- Availability to travel weekly with flexibility for some weekends (approximately 75%-95% travel)
- Available to work extra hours, weekends, and holidays preferred
