Brokerage Analyst
Gumro & Associates
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,000 per year
About the role
- Dispatch and coordinate truckload freight to approved contractors and broker carriers to ensure on-time pickup and delivery performance.
- Assign loads based on contractor capacity, service requirements, compliance considerations, contractor performance history, and cost efficiency.
- Monitor all active loads for service risks, delays, missed appointments, equipment issues, detention, layovers, rate discrepancies, compliance concerns, or other service-impacting events, and take corrective action as needed.
- Maintain and manage truckload operational boards and tracking systems, ensuring real-time accuracy of load status, assignments, pickup and delivery times, rates, service notes, and completion status.
- Track, document, and validate load execution details, service outcomes, service failures, cost overruns, margin-impacting events, and operational exceptions.
- Serve as the primary point of contact for truckload execution, fielding inbound and outbound communication from brokers, contractors, and internal stakeholders.
- Communicate proactively with brokers and contractors to provide service updates, resolve execution issues, and manage service exceptions.
- Investigate and assist in resolving freight discrepancies, including detention, layovers, missed appointments, service failures, freight claims, billing variances, and documentation support.
- Escalate unresolved or high-risk issues to the Truckload Operations Manager with clear context, supporting documentation, and recommended next steps.
- Ensure compliance with company policies, DOT requirements, and customer service standards during all load execution activities.
- Monitor broker utilization and contractor performance to support efficient capacity usage, reduction of empty miles, and overall service reliability.
- Compile and analyze performance reporting, including volume, margin, service metrics, contractor utilization, and cost controls; identify service risks and performance trends; and support KPI reviews, audits, and compliance initiatives related to contractor and broker operations.
- Collaborate with dispatch, warehouse, customer teams, operations, and leadership to align execution timelines and support continuous improvement initiatives.
- Support updates to operational boards, tracking tools, documentation standards, and standard operating procedures as needed.
- Perform other duties as assigned.
Requirements
- Associate’s or Bachelor’s degree in Business, Supply Chain, Logistics, Transportation, or a related field preferred.
- 2 to 4 years of experience in truckload operations, dispatch, brokerage support, carrier management, or transportation coordination required.
Benefits
- 401(K)
- Health Insurance
- Disability/Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
truckload operationsdispatchbrokerage supportcarrier managementtransportation coordinationperformance reportingcost controlsservice metricscompliance monitoringload execution
Soft Skills
communicationproblem-solvingcollaborationproactive approachanalytical thinkingorganizational skillsattention to detailcustomer serviceleadershipadaptability