Training and Development Manager
Gumro & Associates
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,000 per year
About the role
- Lead the design and implementation of standardized training frameworks, curricula, and delivery methods across all operational and corporate functions.
- Assess organizational training needs by analyzing operational performance data, employee surveys, exit interviews, customer feedback, and compliance requirements.
- Develop and deliver practical, time-efficient training programs that can be consistently executed within fast-paced logistics and operational environments.
- Improve onboarding effectiveness and ongoing skill development to reduce employee turnover and increase workforce readiness and retention.
- Partner closely with Operations, Human Resources, and Compliance leaders to ensure training initiatives directly support service quality, safety, and regulatory standards.
- Establish measurable training outcomes and performance metrics to evaluate effectiveness, reduce service errors, and mitigate customer churn.
- Manage learning delivery channels including instructor-led training, e-learning, blended learning, and external vendors.
- Oversee the Learning Management System (LMS), training schedules, budgets, and vendor relationships to ensure efficient and scalable program delivery.
- Provide leadership, guidance, and support to training staff, facilitators, or subject matter experts, as applicable.
- Continuously review and refine training programs to ensure alignment with evolving industry standards, operational needs, and organizational goals.
- Engage and support initiatives which require update to or development of instruction or training, supporting the initiatives as needed to accomplish successful implementation.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree in Human Resources, Organizational Development, Business Administration, Education, or a related field preferred, or equivalent professional experience in designing, delivering, or managing training programs and practical application.
- 3+ years of progressive training and development experience in logistics, supply chain, manufacturing, or a similar operational environment preferred.
- Demonstrated experience designing and implementing standardized training programs aimed at improving service consistency, employee retention, or customer experience.
- Professional certifications such as CPTD, ATD, SHRM-CP/SCP, or equivalent credentials preferred.
- Experience with Lean Six Sigma, or continuous improvement methodologies is a plus.
Benefits
- 401(K)
- Health Insurance
- Disability/Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training program designcurriculum developmentperformance metricsonboarding effectivenesse-learningblended learningLean Six Sigmacontinuous improvement methodologiesdata analysisemployee surveys
Soft Skills
leadershipguidancesupportcommunicationcollaborationorganizational skillsadaptabilityproblem-solvinganalytical thinkingcustomer focus
Certifications
CPTDATDSHRM-CPSHRM-SCP