Quality Assurance Supervisor

Guild Mortgage

Supervisor of Quality Assurance handling QA functions at Guild Mortgage Company. Overseeing auditing processes, managing team performance, and ensuring compliance with regulations.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $72,998 - $109,497 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Monitor and manage production metrics for team; effectively balancing workloads so that QA Auditors meet deadlines.
Ensure compliance with federal, state, agency and investor Quality Control guidelines and requirements.
Respond to and coach QA Team Leads and Auditors on issues that represent higher risk/fall outside of scope of responsibility.
Identify and escalate potential fraud issues.
May assist with auditing loans when volumes require additional resources.
Help establish a department culture that emphasizes teamwork and is consistent with Company values; promote positive, professional relationships based on mutual respect.
Identify and stay current on changes in industry regulations, and recommend changes to internal policies, procedures, policies, and systems to incorporate new or updated requirements.
Provide training and guidance to employees related to disclosures, use of internal Company systems, and QA logistics and procedures.
Coach and hold team members accountable for timeliness, accuracy, and completeness of files, and ensure all regulatory and compliance requirements are met.
Track/monitor loan deficiencies, perform analysis and report trends; review month end reporting and provide recommendations for action plans that address current trends.
Prepare various analyses for defined areas; collaborate with QA staff to compile data required for completion and communicate findings and recommendations to QA Director.
Promote quality achievement and performance improvement throughout the department.
Prepare and review regular and ad hoc reports related to functional area of expertise.
Assist in the assessment and management of control processes.
Ensure that departmental policies and procedures are up to date.
Make recommendations for changes to processes and procedures that will help improve operations; assist with ongoing process improvement efforts to ensure that Quality Assurance is utilizing appropriate resources.
Administrate systems used throughout the department.
Assist during exams/audits, meetings/calls with investors/insurers.
Basic knowledge of AI tools.
Assist the QA Director in the management of external vendors by monitoring and reporting quality, issues and updates.
Assist QA Director on various projects, investigations, and department initiatives.

Requirements

What you’ll need

Bachelors Degree directly related to the position or equivalent, required.
Minimum four years experience in Mortgage Quality Assurance/Quality Control roles two of those years spent in a lead or supervisory capacity.
Minimum two years supervisory or leadership experience.
Ability to organize and manage multiple priorities simultaneously.
Advanced level knowledge and experience with mortgage quality control requirements and investor guidelines (FNMA, FHLMC, VA, FHA, USDA).
Reverse, Non-QM, and TPO mortgage quality control experience is a plus.
Manage multiple priorities, deadlines and team projects in a fast-paced environment; leads with a strong sense of urgency and responsiveness.
Excellent verbal and written communication skills.
Strong detail orientation and highly organized.
Ability to be patient, respond to questions, train and build capabilities of less experienced team members.
Use PDF/Adobe programs and Microsoft Word, Excel and PowerPoint.
ACES audit system experience is a plus.
Advanced math/ income calculation skills.
Exercise sound judgment.
Work in a deadline-driven environment to ensure direct reports complete work in a timely and accurate manner.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.

Benefits

Comp & perks

medical
dental
vision
life insurance
AD&D
LTD
401(k) with employer match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage quality assurancequality controladvanced mathincome calculationdata analysisreportingprocess improvementauditingrisk identificationteam management

Soft Skills

leadershipcommunicationorganizationdetail orientationpatienceteamworkresponsivenessjudgmentcoachingaccountability

Certifications

Bachelor's Degree